FundIQ Privacy Policy

Last updated: 24 October 2026

Safe Harbour Ventures Pty Ltd (ABN 86 703 253 918) (we, us or our) operates fundiq.com.au and provides FundIQ, our comparison software. This Policy explains how we handle personal information. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

1. Information we collect

We collect information needed to provide and support the Service:

• Accounts: name, work email, brokerage, role, authentication details, professional affiliation and preferences.
• Scenarios: the property, loan and comparison information you enter or save, and generated results.
• Billing: subscription, invoice and payment status, and payment-provider references. Our payment provider handles card details; we do not intend to store full card details.
• Technical and usage information: IP address, browser and device details, pages visited, interactions, timestamps, security events and error logs.
• Communications: support requests, feedback and correspondence.

We collect information directly from you, automatically when you use the Service, and from providers supporting sign-in, billing and other operations. Please enter only the requested scenario fields. Keep borrower identifiers, supporting documents and sensitive case notes in your authorised client-file system. Tell us promptly if you submit them accidentally.

2. How we use information

We use information to administer accounts, authenticate users, run and save comparisons, process payments, provide support, protect and improve the Service, understand product use and meet legal obligations. We may also use it to investigate misuse, resolve disputes or manage a business sale or restructure.

You retain your rights in submitted information. We do not sell your scenario content.

3. Cookies and analytics

We use essential cookies and similar technologies for sign-in, security and basic operation. Analytics helps us understand how people find and use FundIQ, identify problems and improve the Service. This may involve usage, device, browser and interaction information collected by us or our service providers.

We provide notices and obtain consent where required by law when introducing new tracking technologies.

4. Marketing

We may send product updates and offers with your consent or as otherwise permitted by law. Marketing is optional and separate from accepting the Terms or using FundIQ. You can unsubscribe using the instructions in each message. Essential account and billing messages may still be sent.

5. Service providers and overseas handling

We use service providers for hosting, data storage, sign-in, payments, email, analytics and support. We disclose information needed for those services and may also disclose information to professional advisers, insurers, authorities or a business successor where reasonably necessary.

Providers may handle information overseas, including in the United States and Germany. We take reasonable steps to protect information disclosed overseas in accordance with applicable privacy law.

6. Retention and security

We retain saved scenarios while your account remains open, including after your trial or paid plan ends. Archiving a scenario does not delete it. You can request deletion or account closure using the contact details below. We aim to complete verified requests within 30 days, subject to records we must lawfully retain.

Operational records are pruned on rolling schedules of up to 12 months. Other information is retained while needed for the purposes in this Policy, then deleted or de-identified. Billing and tax records are retained as required by law.

Deleted information may remain in database recovery history for up to 30 days. We handle backups and exports under our deletion procedures and reapply completed deletion requests after a restore.

We take reasonable security steps to protect personal information and respond to suspected data breaches, including notifications required by law. No online service is completely secure.

7. Access and complaints

Use the contact details below to request access, correction or deletion, or to make a privacy complaint. We may verify your identity and authority. We respond within a reasonable time and explain any legal or other restriction on your request.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

8. Changes and contact

We publish updates here with a revised date and provide additional notice of material changes where reasonably practicable.

Safe Harbour Ventures Pty Ltd (ABN 86 703 253 918)

Website: fundiq.com.au

Email: hello@fundiq.com.au

Short collection notice

We collect account details and requested scenario information to provide and secure FundIQ. Keep borrower identifiers and supporting documents in your authorised client-file system. Marketing is optional. Our Privacy Policy explains our information handling, overseas providers and how to contact us.